Money laundering is a serious criminal offence, and in recent times has become inextricably linked with terrorist activities. Under the terms of international legislation aimed at the prevention of money laundering, 2UP are obliged to design and implement procedures aimed at ensuring that instances of attempted money laundering are detected, prevented and reported to the appropriate authorities.
To that end, we have established the policies and procedures as set out below. Whilst at all times ensuring that we have made every effort to minimise any unnecessary inconvenience to our customers. We appreciate your understanding and co-operation on this highly important issue.
Policies and Procedures
Personal identity information must be provided at the account registration stage - under no circumstances can we permit anonymous accounts. The minimum information required for each account is as follows :
Name (first name and surname)
Address (including country of residence)
Date of Birth (you must be over 18 years of age)
Contact phone number
Contact email address
Management reserve the right to request additional identity information (e.g. copy of identity document, utility bill) at a future stage where considered appropriate.
We will only allow one account per customer.
We will only do business with secure, reputable payments providers with clear anti-fraud and anti-money laundering policies.
We will only allow one payment card to be registered on a customer's account at any one time - to change their card details, a customer will need to contact Customer Services.
We will only allow a particular payment card to be registered on one customer's account.
Management reserve the right to request proof of ownership of any payment card registered by a customer (e.g. scanned copy of card, recent card statement) where considered appropriate.
The default withdrawal method per the system will be the same one used to deposit - whilst customers can change this when they request a withdrawal, management reserve the right to determine the most appropriate method of returning funds to the customer. Management also reserves the right to request proof of identity and/or card ownership (see above) prior to processing a withdrawal request.
Customers are strictly prohibited from withdrawing through their affiliates after having immediately deposited onto their account, unless the deposit itself originates from the affiliate. This also applies to those circumstances when minimal game play is registered between the deposit and the withdrawal. Withdrawals through affiliates are only allowed when the customer is withdrawing winnings from their 2UP account, or withdrawing deposits originating from affiliates themselves.
We are obliged to refer suspicious activity or suspicious transactions to the Authority. In the case of such suspected activity, the customer's account will be suspended and will remain suspended until any investigation is concluded.